Terms and Conditions

Effective Date: 01-01-2024

Welcome to refurb.ae! These terms and conditions ("Terms", "Terms and Conditions") govern your use of our website, www.refurb.ae, and the purchase of refurbished products offered by Refurb.ae ("we", "us", "our"). By accessing or using this website, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, please do not use our website or purchase any products from us.

1. General Terms

By visiting and using refurb.ae, you agree to be bound by these Terms and Conditions, and by our Privacy Policy, which governs our use of your personal data. These Terms apply to all users of the website, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

We reserve the right to update, modify, or change these Terms at any time, and the updated Terms will be posted on this page with the new effective date. You are advised to review this page periodically for any changes.

2. Account Registration and Security

To purchase products from refurb.ae, you may be required to create an account. By registering an account, you agree to provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

If you believe your account has been compromised or there has been unauthorized use, please contact us immediately.

3. Products and Services

We offer a range of refurbished electronic products such as smartphones, laptops, tablets, and other electronic devices. All products are thoroughly tested and certified to meet our quality standards before being made available for sale.

• Product Descriptions: We aim to provide accurate descriptions of all our products. However, we do not warrant that product descriptions, images, or specifications are always error-free. If you receive a product that does not match the description, please contact us immediately.

• Availability: We make every effort to keep products in stock; however, product availability is subject to change without notice.

• Pricing: Prices for our products are subject to change without notice. We reserve the right to modify prices at our discretion.

4. Orders and Payments

When you place an order with us, you agree to pay the total amount of your order, including any applicable taxes and shipping fees. Orders are processed once full payment has been received.

• Payment Methods: We accept various forms of payment, including credit/debit cards, bank transfers, and Cash of Delivery payment systems (subject to availability).

• Order Confirmation: After placing your order, you will receive an order confirmation email with the details of your purchase. This confirmation does not guarantee product availability.

• Cancellation: You may cancel your order before it is shipped. Once the order has been dispatched, cancellations are not possible.

5. Shipping and Delivery

We strive to deliver your products as quickly as possible. Shipping times may vary depending on your location and the shipping method selected. Delivery charges will be calculated and displayed during checkout.

• Shipping Policy: We ship to various locations both within and outside the UAE. Please review our shipping policy for more detailed information about shipping options and charges.

• Risk of Loss: Once the product is shipped, the risk of loss or damage to the product passes to you. If there are any issues with delivery, please contact the carrier directly or our support team for assistance.

6. Returns, Exchanges, and Refunds

We want you to be satisfied with your purchase. If you are not satisfied with your product, you may be eligible for a return, exchange, or refund subject to the following conditions:

• Return Window: You have 30 days from the date of delivery to initiate a return or exchange. The product must be in its original condition, unused, and in its original packaging.

• Return Process: To initiate a return, please contact our customer support team at support@refurb.ae with your order number and details of the issue. We will provide instructions for returning the product.

• Refunds: Once we receive and inspect the returned product, we will process your refund. Refunds will be issued to the original payment method.

• Non-returnable Items: Products marked as final sale or those with physical damage or signs of misuse cannot be returned or refunded.

7. Warranties and Guarantees

We offer a limited warranty on all refurbished products purchased through refurb.ae. The warranty covers defects in materials and workmanship but does not cover accidental damage, misuse, or normal wear and tear.

• Warranty Period: The length of the warranty depends on the type of product purchased. Refer to the product page for specific warranty details.

• Filing a Warranty Claim: If your product develops a defect during the warranty period, contact our support team. We will guide you through the warranty claim process, which may involve returning the product for inspection and repair.

8. Intellectual Property

All content on refurb.ae, including text, images, graphics, logos, and trademarks, is the property of refurb.ae or its licensors and is protected by copyright and other intellectual property laws. You may not use, reproduce, or distribute any content from the website without our express permission.

9. User Content

By submitting or posting content to refurb.ae, including reviews, comments, and feedback, you grant us the right to use, modify, and publish such content. You represent and warrant that the content you submit is your own and does not violate any third-party rights.

10. Limitation of Liability

To the fullest extent permitted by law, refurb.ae shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products. Our total liability to you, for any claim arising under these Terms, shall not exceed the amount paid by you for the product or service that gave rise to the claim.

11. Privacy Policy

Your use of refurb.ae is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. Please review our Privacy Policy for more details on how we handle your data.

12. Governing Law and Dispute Resolution

These Terms and Conditions are governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising from or related to these Terms will be resolved through binding arbitration in Dubai, UAE.

13. Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us at:

• Email: support@refurb.ae
• Phone: +971566247186
• Business Address: Al khan- Sharjah , UAE

14. Severability

If any part of these Terms and Conditions is deemed to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

By using refurb.ae, you acknowledge that you have read, understood, and agree to these Terms and Conditions.